01 Process mapping
Map the process as it actually runs.
Draw swimlanes for the departments involved, add steps and decisions, and put the owner, the role and the system on each step. Nest a map under the process it belongs to, or link a step to the process behind it.
What you can do
- Swimlanes, steps and decisions
- Owner, role and system on every step
- Maps nested under a parent, steps linked to child maps
- A library of every process in the workspace
In this clip
- Order to Cash, mapped across the departments that run it
- Connect the new step to the one it feeds
- Name who runs it, and in which system
- Every step carries its system, owner and role
What you can do
- Swimlanes, steps and decisions
- Owner, role and system on every step
- Maps nested under a parent, steps linked to child maps
- A library of every process in the workspace
In this clip
- Every mapped process in the workspace
- Choose a parent, and the map nests under it
- The library reads as the hierarchy it is
- Every process, and the one it belongs to